Earls Court Removals Terms and Conditions of Service

These Terms and Conditions set out the basis on which Earls Court Removals provides removal, relocation and associated services within the United Kingdom. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 "Company" means Earls Court Removals, the provider of the services.

1.2 "Customer" means the individual, partnership, company or other organisation that requests or purchases services from the Company.

1.3 "Services" means removal, packing, unpacking, loading, unloading, transportation, storage, waste removal or any other related services provided by the Company.

1.4 "Goods" means the items of property which are to be moved, transported, packed, handled or stored by the Company on behalf of the Customer.

1.5 "Quotation" means the written or electronic estimate provided by the Company describing the Services to be carried out and the applicable charges.

1.6 "Contract" means the agreement between the Company and the Customer made up of the Quotation and these Terms and Conditions.

2. Scope of Services

2.1 The Company provides domestic and commercial removals, including packing and unpacking, furniture disassembly and reassembly, loading and unloading, local and longer-distance transport, and, where agreed, short-term storage and waste removal services.

2.2 The Company will carry out the Services with reasonable skill and care and in accordance with standard practices for UK removal companies operating in residential and commercial areas.

2.3 Any additional services requested by the Customer that are not set out in the Quotation may result in additional charges and will only be undertaken at the Company’s discretion.

3. Quotations and Pricing

3.1 Unless stated otherwise, all Quotations are estimates based on the information provided by the Customer, including property access, volume of Goods, parking availability and distances involved.

3.2 The Company reserves the right to amend the Quotation if:

a) the Customer has provided inaccurate or incomplete information; or

b) the scope of the Services changes; or

c) access at either location is significantly more difficult than described; or

d) there are delays outside the Company’s control, such as waiting for keys, permit issues, or restrictions on loading and unloading.

3.3 Unless specifically mentioned, the Quotation does not include fees such as parking charges, congestion charges, tolls, ferry fees, permits, customs charges, or third-party services. These will be added to the final invoice where applicable.

3.4 All prices are given in pounds sterling and are exclusive of VAT if VAT is applicable. Any applicable taxes will be added in accordance with UK law.

4. Booking Process

4.1 A booking is made when the Customer confirms acceptance of the Quotation, agrees to these Terms and Conditions, and pays any required deposit or pre-payment set out in the Quotation or communicated separately.

4.2 Bookings are subject to availability. The Company does not guarantee availability for a specific date or time until written confirmation has been issued.

4.3 The Customer must provide accurate contact details, addresses, property access information, and any special requirements at the time of booking.

4.4 The Company reserves the right to refuse any booking at its discretion.

5. Customer Responsibilities

5.1 The Customer is responsible for:

a) ensuring adequate access for collection and delivery, including vehicle access, loading space and parking arrangements;

b) securing any necessary parking permissions or permits from local authorities or property managers;

c) packing and preparing Goods for transport if a packing service has not been booked;

d) ensuring that all Goods to be moved are owned by the Customer or that the Customer has full authority to allow these Goods to be moved;

e) removing or properly securing any fixtures, fittings, or appliances before the move, unless the Company has agreed in writing to perform this work;

f) being present or represented at the time of collection and delivery to guide the team and check Goods at the end of the move.

5.2 The Customer must not include in the Goods any items that are illegal, hazardous, explosive, contaminated, perishable (unless agreed in writing), or otherwise unsuitable for transportation. This includes, but is not limited to, flammable liquids, gas cylinders, weapons, cash, or prescription medicines.

6. Payments and Charges

6.1 Unless otherwise agreed in writing, payment terms are as follows:

a) a deposit may be required to secure the booking date; and

b) the balance is payable on or before the day of the move, or in accordance with the payment schedule in the Quotation.

6.2 The Company accepts payment by methods stated in the Quotation or on any accompanying documentation. The Company is not obliged to accept payment by any method not previously agreed.

6.3 Where payment is not made when due, the Company reserves the right to:

a) suspend performance of the Services; and

b) charge interest on overdue amounts at the statutory rate permitted under UK law until payment is received in full.

6.4 Any additional charges arising from variations in the Services, delays outside the Company’s control, or extra items not declared at the time of booking will be added to the final invoice and are payable by the Customer.

7. Cancellations and Postponements

7.1 If the Customer wishes to cancel or postpone the Services, the Customer must notify the Company as soon as possible.

7.2 The following cancellation charges may apply, unless otherwise specified in the Quotation:

a) more than 7 days before the scheduled service date: no cancellation fee, and any deposit may be refunded or transferred at the Company’s discretion;

b) between 3 and 7 days before the scheduled service date: up to 50 percent of the quoted price may be charged;

c) less than 3 days before the scheduled service date or on the day of service: up to 100 percent of the quoted price may be charged.

7.3 If the Customer postpones the move, the Company will make reasonable efforts to accommodate a new date. However, this is subject to availability and may involve additional costs.

7.4 The Company reserves the right to cancel or rearrange the Services in cases of events beyond its reasonable control, including extreme weather, accidents, vehicle breakdown, illness, or other unforeseen circumstances. In such cases, the Company will offer an alternative date or a refund of any payments received for Services not performed. The Company will not be liable for any indirect or consequential loss resulting from such cancellation.

8. Access, Parking and Delays

8.1 The Customer is responsible for ensuring that parking is available and legal at both collection and delivery addresses. This includes arranging permits or visitor passes where necessary.

8.2 Any parking fines, clamping fees or additional charges incurred as a direct result of inadequate or incorrect parking arrangements will be added to the Customer’s invoice.

8.3 If access to either property is restricted, involves unusually long carry distances, or requires the use of lifts, stairs, or special equipment beyond what was anticipated, the Company may charge additional fees to cover the extra time and labour.

8.4 The Company is not liable for delays caused by factors beyond its reasonable control, including traffic, road closures, enforcement zones, weather conditions, waiting for keys, or delays in gaining access to properties.

9. Handling of Goods and Packing

9.1 Where a packing service has been booked, the Company will use appropriate packing materials and methods to pack the Goods with reasonable care and skill.

9.2 Where the Customer chooses to self-pack, the Company is not liable for damage arising from poor or inadequate packing, unsuitable containers, or overfilled boxes.

9.3 The Company reserves the right to decline to move items that it reasonably believes may be unsafe to handle or transport, including items that are excessively heavy, inadequately packed, or structurally unsound.

9.4 The Customer should ensure that high-value or fragile items are clearly identified and, where possible, protected prior to the move. It is the Customer’s responsibility to arrange suitable insurance cover for particularly valuable items unless otherwise agreed.

10. Waste Removal and Environmental Regulations

10.1 Where the Company offers waste removal or disposal services, such services will be carried out in compliance with applicable UK waste and environmental regulations.

10.2 The Customer must accurately describe the type and quantity of waste to be removed. The Company may refuse to collect waste that is hazardous, restricted, or requires special handling such as chemicals, asbestos, medical waste, or other controlled materials.

10.3 Any additional charges imposed by disposal facilities for certain items, such as mattresses, electrical items, or construction materials, will be passed on to the Customer.

10.4 Fly-tipping and improper disposal are criminal offences. The Company will dispose of waste only at authorised facilities and will not participate in any unlawful dumping. The Customer remains responsible for any undeclared hazardous or prohibited materials placed within waste loads.

11. Liability and Limitations

11.1 The Company will take reasonable care of the Goods and properties during the performance of the Services. However, liability is subject to the limitations set out in this clause.

11.2 The Company’s liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable replacement or repair cost, up to an overall limit agreed in writing or, in the absence of such agreement, a reasonable market value subject to a maximum cap aligned with standard industry practice.

11.3 The Company shall not be liable for:

a) loss of or damage to items packed by the Customer, unless caused by the Company’s gross negligence;

b) damage to furniture or Goods that are already defective, unstable, or in poor condition;

c) damage to the internal workings of electrical or mechanical items unless there is clear evidence of external impact caused by the Company;

d) loss of or damage to cash, jewellery, watches, documents, or other valuables, which the Customer is advised to keep in their personal custody;

e) normal wear and tear, minor scuffs or marks reasonably associated with moving operations.

11.4 The Company will not be liable for any indirect or consequential losses, including but not limited to loss of profit, loss of use, loss of business, or emotional distress.

11.5 Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by the Company’s negligence, fraud, or any other liability which cannot be excluded under UK law.

12. Claims and Complaints

12.1 Any visible loss or damage should be reported to the Company team on the day of the move where reasonably possible.

12.2 Formal complaints or claims must be submitted to the Company in writing as soon as possible and in any case within 7 days of the completion of the Services, providing reasonable details and evidence of the alleged loss or damage.

12.3 The Company will investigate all complaints and, where appropriate, offer a remedy in line with these Terms and Conditions and applicable law.

13. Insurance

13.1 The Company maintains appropriate insurance cover in line with standard UK removal industry practice. Details of cover can be provided on request.

13.2 The Customer is responsible for arranging any additional insurance required for high-value or particularly fragile Goods, or for cover beyond the limits of the Company’s standard insurance.

14. Storage Services

14.1 Where storage is provided or arranged, the terms of storage, including charges, access rights, and insurance provisions, will be set out separately or included within the Quotation.

14.2 The Company may exercise a lien over Goods stored for unpaid charges and may, following reasonable notice, dispose of Goods to recover outstanding amounts where permitted by law.

15. Data Protection and Privacy

15.1 The Company will collect and process personal information provided by the Customer for the purpose of managing bookings, delivering Services, handling payments, and responding to enquiries.

15.2 The Company will handle personal data in accordance with applicable UK data protection legislation and will not sell or misuse Customer information.

16. General Provisions

16.1 These Terms and Conditions, together with the Quotation, form the entire agreement between the Company and the Customer and supersede any prior understandings or representations.

16.2 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.3 The Company may update these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By confirming a booking with Earls Court Removals, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.