Earlscourt Removals Service Terms and Conditions

These Terms and Conditions set out the basis on which Earlscourt Removals provides moving, packing, storage-related, and associated transport services to customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before proceeding. These terms are designed to make the removals service clear, fair, and practical for both parties, while reflecting standard UK business practices and consumer rights.

In these terms, references to ???we??�, ???us??�, and ???our??� mean Earlscourt Removals, and references to ???you??� or ???the customer??� mean the person or business arranging the service. The agreement applies to home removals, office moves, packing assistance, loading and unloading, transport, delivery, and any additional services we agree to provide. Where the wording differs between a written quotation, a booking confirmation, and these terms, the written quotation or confirmation may take precedence for specific service details, provided it does not conflict with applicable law.

The customer is responsible for ensuring that all information supplied during the booking process is accurate and complete. This includes the collection and delivery addresses, access conditions, the number and type of items to be moved, parking restrictions, special handling requirements, and any items requiring dismantling or reassembly. If the information changes after booking, we may revise the quotation, timings, staffing, vehicle size, or service plan to reflect the updated circumstances.

1. Booking Process

A booking is only confirmed once we have accepted your request and issued written confirmation, which may be by email or another recorded method. An estimate, online enquiry, or verbal discussion does not amount to a binding booking until accepted by us. We may request photographs, an inventory, access details, or other information before confirming the service. This helps us provide a more accurate removals quotation and plan the move safely and efficiently.

Booking Accuracy and Customer Responsibilities

You must ensure the booking reflects the full scope of work required. This includes declaring fragile items, heavy furniture, pianos, artwork, appliances, hazardous materials, and any unusual access issues such as stairs, narrow hallways, restricted parking, lifts, or long carrying distances. If the actual job differs materially from the information originally provided, we may adjust the service price, decline to carry certain items, or reschedule if necessary. We will always try to act reasonably and communicate any changes promptly.

Collection and delivery dates are allocated based on availability and operational planning. While we aim to meet agreed time windows, arrival times may be affected by traffic, weather, access limitations, or delays on previous jobs. We do not guarantee exact arrival times unless expressly agreed in writing. If you require a fixed-time appointment, this must be requested in advance and may be subject to an additional charge.

2. Payments

Payment terms will be confirmed in your quotation or booking confirmation. Unless otherwise agreed, a deposit may be required to secure the booking, with the balance due before the move begins, upon completion, or by another agreed payment schedule. We accept payment by the methods specified at the time of booking. All prices are stated in pounds sterling and, unless expressly noted, include only the services described in the quotation.

If the job extends beyond the original scope due to additional items, waiting time, unplanned access difficulties, parking charges, or customer-requested changes, we may issue an updated charge. Additional work requested on the day is subject to our approval and availability. Any extra fees will be explained as soon as reasonably possible. If you fail to pay the agreed amount when due, we may suspend the service, retain goods where lawful to do so, or pursue recovery of outstanding sums through lawful means.

Where a quotation is based on hourly rates, final charges will depend on the actual time worked, including reasonable travel, loading, unloading, and any waiting periods caused by access or readiness issues outside our control. Where a fixed price is agreed, it applies only to the specific scope described. Fixed prices may be revised if the information provided was incomplete or inaccurate, or if the service requirements materially change.

3. Cancellations and Amendments

You may cancel or amend your booking by giving notice in writing. The amount payable on cancellation depends on how much notice is given and on any costs we have already incurred. If you cancel well in advance, we may offer a refund of any deposit, less reasonable administrative costs where applicable. If cancellation occurs close to the scheduled date, we may retain part or all of the deposit to cover lost time and reserved resources.

If you need to reschedule, we will try to accommodate the new date subject to availability. Rebooking may involve a revised charge if the original vehicle, crew, or time slot cannot be reused. If we are delayed or unable to attend due to circumstances beyond our control, including severe weather, road closures, accidents, or lawful instructions from authorities, we will notify you as soon as practicable and offer an alternative arrangement where reasonable.

We may cancel or suspend the service if you provide false or incomplete information, if the address becomes unsafe, if access is not available, if there is a serious risk to property or personnel, or if you fail to make payment as required. If we cancel for reasons within our control, we will provide a refund of any unused service payment already received, subject to any lawful deductions for work already performed.

4. Liability and Care of Goods

We will take reasonable care when handling your belongings and carrying out the house removal service. However, the nature of removals means that certain risks remain, particularly where items are fragile, overloaded, poorly packed, or already damaged. You are responsible for ensuring that items are properly packed unless you have purchased packing services from us. We do not accept responsibility for damage caused by inadequate packing by the customer, normal wear and tear, or pre-existing defects.

Our liability for loss or damage will be limited to the extent permitted by law and, where applicable, by any additional protection or valuation arrangement expressly agreed in writing. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law. Subject to those rights, we are not liable for indirect, consequential, or economic losses such as missed work, loss of earnings, or emotional distress.

You must tell us in advance about items of particular value, sentimental importance, or special handling requirements. Unless otherwise agreed in writing, we do not carry cash, jewellery, bullion, deeds, passports, or similar high-risk items. If we do agree to handle such goods, this will only be on terms that we confirm separately. You should also remove batteries, secure drawers, disconnect appliances safely, and arrange specialist support for items requiring technical disconnection unless included in the agreed service.

5. Waste Regulations and Prohibited Items

As part of our removals and clearance services, we comply with applicable UK waste legislation, including duties concerning lawful handling, transport, transfer, and disposal of waste. We will only remove items for disposal where this is agreed in advance and where the items are lawful to collect and transport. Any waste collection, disposal, or recycling will be carried out in accordance with the relevant legal requirements and only through authorised facilities or processes where required.

You must not present hazardous, prohibited, or controlled materials for removal unless we have expressly agreed in writing and confirmed that we are permitted and equipped to handle them. Examples may include chemicals, asbestos, gas cylinders, paint, oils, batteries with special handling requirements, medical waste, and other items regulated by law. If such materials are discovered during the service, we may refuse to move them, isolate them where safe, and/or stop work until the issue is resolved. Any additional costs arising from unlawful or undisclosed waste may be charged to you where permitted.

Where items are removed as waste, you warrant that you are entitled to authorise their disposal and that you have not concealed any restricted materials. We may ask you to separate reuse items from waste items, particularly where recycling or donation options are available. We are not responsible for deciding whether an item has residual value unless this is expressly included within our service agreement. The customer remains responsible for ensuring that any required permissions, building rules, or landlord approvals are obtained where relevant.

6. Customer Duties on the Day

The customer must ensure that the property is ready for the service at the agreed time, including clear access, adequate parking arrangements where possible, and secure paths for moving items. Pets should be kept safely away from the working area, children supervised, and fragile items protected or removed from the route. You must identify items that are not to be moved and notify us of any hazards, such as loose flooring, broken steps, damp areas, or security restrictions. Where access is delayed, waiting charges may apply.

Unless we have agreed otherwise, you are responsible for disconnection and reconnection of utilities, internet, appliances, and specialist equipment. We may refuse to disconnect items requiring a qualified technician. If we are asked to dismantle furniture, we will do so using reasonable care, but we are not responsible for hidden fixings, manufacturer defects, or items that cannot be reassembled due to damage, missing parts, or age-related wear. Any structural work or surface protection requested must be confirmed in advance.

It is your responsibility to be present, or to appoint an authorised representative, at both collection and delivery unless we agree otherwise. That person must have the authority to approve access, sign paperwork, and confirm completion. If no one is available to receive items at delivery, we may store the goods temporarily, return them to storage, or redeliver later, with any associated costs charged to you where lawful.

7. Complaints, Delays, and Force Majeure

If you believe there has been an issue with the service, you should notify us as soon as reasonably possible so we can investigate. Where items are damaged or missing, please raise the issue promptly and preserve the packaging and relevant evidence. We may request photographs, a description of the item, proof of value, and other information needed to assess the matter. Any claim should be made within a reasonable time after the service date, and in any event within a period that allows proper investigation.

We are not responsible for delays or failures caused by events outside our reasonable control, including but not limited to extreme weather, accidents, road restrictions, strikes, civil disruption, fire, flood, acts of government, utility failures, or shortages affecting transport operations. In such cases, our obligations are suspended for the duration of the event, and we will seek a fair and practical solution. Where performance becomes impossible, we may terminate the affected part of the agreement without further liability, except for amounts due for work already completed.

Nothing in these terms affects your statutory rights as a consumer where applicable. If you are a business customer, any claim must be supported by reasonable evidence of loss and must be limited to direct loss only, except where law provides otherwise. Our aim is to resolve issues proportionately and professionally, while keeping the moving process efficient and transparent.

8. Governing Law and General Provisions

These UK removals terms are governed by the laws of England and Wales, and any dispute or claim arising out of or in connection with them shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory law provides otherwise. If any part of these terms is found to be unlawful, invalid, or unenforceable, that part shall be treated as severed and the remaining terms shall continue in full force and effect.

No delay or failure by us to enforce any right under these terms shall be treated as a waiver of that right. Any variation to these terms must be agreed in writing. These terms, together with the accepted quotation and booking confirmation, form the entire agreement between the parties for the relevant service and supersede prior discussions to the extent permitted by law.

By proceeding with a booking, you confirm that you have read, understood, and accepted these conditions. The aim of these terms is to provide a reliable framework for a safe, lawful, and well-managed service, whether you require a small local move, a full property relocation, or a specialist transport arrangement. We recommend keeping a copy of the confirmed quotation and this agreement for your records.